Internal Transformation Manager

About Us:

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values, and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.

What we’re looking for:

As the Internal Transformation Manager, you play a critical role in developing and supporting the execution of talent management programs and processes that are cascaded down from the Global Head of Talent. The programs are focused on attracting, retaining and developing top talent at Tarro. Our talent programs and initiatives are created to be in line with the overarching people strategy at Tarro.

The talent management programs and processes include Performance Management, including performance calibration, Talent Review/Succession Planning, Promotions, Compensation Planning as well as supporting the development and growth of our People Managers as a coach and partner with front line managers to support the overarching employee experience.

What you’ll accomplish: 

• You will work closely with management and employees to improve work relationships, build morale and increase productivity and retention

• You will resolve complex employee relations issues and address grievances

• You will provide HR policy guidance

• You will analyze trends and metrics with the People department 

• You will support and execute HR initiatives to achieve our overall business goals

• You will identify training needs for teams and individuals

• You will recommend initiatives that integrate business strategy with people management practices

• You will drive efficiency, standardization and strategic HR impact 

• You will collaborate and align with other HR functions and business leaders on selection and retention of employees according to the relevant competencies of each role as stated in the Tarro Job Architecture.

One year deliverables: 

• Support the Global Talent Head with the harmonization of performance management processes

• Provide insights and represent the nuances of the Kuala Lumpur office and local compliance so they align with the global talent management framework with an understanding of the local culture and nomenclature

• Build relationships with frontline managers and leaders, establishing yourself as an expert and consultant in supporting their department goals with employee relations, retention as well as talent planning and forecasting

About you: 

• You have experience working in data, reporting and analytics

• You have excellent written and verbal communications skills

• You have experience in supporting a global organization, rolling out globally aligned talent programs within a local context

Bonus points: 

• You have experience in a consumer-driven industry with a passion for the customer.

• You have experience working with Rippling, BambooHR, Confirm and/or Pave.

• You have experience working as a HRBP or have employee relations certifications

• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability