Inside Sales Representative Retention
Role Overview
This Inside Sales Representative - Retention role involves handling inbound cancellation calls and making outbound calls to retain customers, focusing on customer satisfaction and identifying upsell opportunities. It is a junior-level position suitable for those starting a SaaS career, as part of a new remote team, with impact on reducing churn and growing customer loyalty. Day-to-day responsibilities include proactive support, evangelizing the company's mission, and consulting on digital safety solutions.
Perks & Benefits
The job is fully remote, work-from-home within the USA, offering flexibility in location. It provides career growth opportunities in SaaS sales, with a team-oriented culture that values ambition and self-motivation. While specific benefits like health insurance or time zone expectations are not detailed, typical remote tech roles often include such perks and may require alignment with standard business hours.
Full Job Description
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Come build with us!
About the Role: We're building some new teams and are hiring full-time Inside Sales Representatives - Retention, to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!
Day to Day:
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
What you bring to the table:
- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
- You love talking to people and are naturally engaging
- You're self-motivated and know how to push yourself to achieve goals
- You're a team plaPlease mention the word **REASONABLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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