Inbound Sales Team Manager
Role Overview
The Inbound Sales Team Manager will build and oversee a remote team dedicated to handling inbound inquiries from homeowners seeking renovation services. This senior-level role involves recruiting, training, and managing a team of low-cost representatives to ensure high-quality customer interaction and appointment scheduling. The manager will directly impact team performance and customer satisfaction in a fast-paced environment.
Perks & Benefits
This position offers a fully remote work setup, allowing for flexibility while aligning with U.S. Pacific Time business hours. Compensation is competitive at $1,800 USD per month, with potential bonuses based on performance. The role provides an opportunity for career growth within a dynamic home services company that values effective team management and customer service excellence.
Full Job Description
Inbound Sales Team Manager
Location: Remote (LATAM)
Working Hours: U.S. Pacific Time
Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.
Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.
The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.
Homeowners contact the company directly to:
Request renovation / construction estimates
Schedule appointments
Reschedule appointments
Ask questions about services
Follow up on projects
We are looking for someone who has previously built and managed this type of team.
Responsibilities
Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
Create processes, scripts, and training materials
Ensure inbound leads are answered quickly and professionally
Monitor team performance and quality
Coach underperforming team members
Maintain strong appointment booking rates
Keep the team motivated, accountable, and productive
Report results and recommend improvements
Requirements
Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
Experience recruiting and managing lower-cost remote staff
Experience creating processes and training programs
Strong English communication skills
Available during U.S. business hours
Extremely reliable
Ideal Candidate
You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.
You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.
Compensation: $1,800 USD per month, plus bonuses after several months of performance.
To Apply
Please tell us:
What type of home services company you worked for
How many people you managed
Where the team was located
How you recruited the team
What results the team achieved
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