Implementation Manager - WMS SaaS

Headquarters: United States URL: http://datexcorp.com

DescriptionThe role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide.In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.*Important - You must reside in the United States to qualify for this role.What makes you an ideal candidate:You are comfortable maintaining partnerships with Datex internal and external client stakeholders to ensure project timelines are on track and will be met;You know how and when to interact with users and software engineers to ensure business requirements are translated to functional tech specs;You are familiar with and have a solid grasp on software engineering protocols and development;You can troubleshoot WMS software and provide on-site support/training for client warehouse employees;You are familiar with or skilled at assisting in development and testing of WMS software features;You know how to work on the development of warehouse software reports and system features;You have experience in warehouse and logistics functions, such as shipping, receiving, inventory, lifts, etc.This role is remote-hybrid as you may travel frequently as directed/needed.Role and Responsibilities Leading requirement discoveryFacilitating solutions designTraining clientsCustomer liaison in fielding concerns, strategizing on solution, and setting expectations or limitationsAdding detail to the Product Backlog items, so the Technical Associates can deliver with confidenceProviding oversight of the technical items delivered by the Technical AssociatesTesting of technical solutions in the customer environmentAccountability for the success of client Go Live either on-site or remotelyAssigning tasks and providing training to the Technical AssociatesActing as a client consultant to advise clients in best practices and efficienciesAssisting the Director and other departments with Process Improvement initiativesEnsuring all artifacts are stored in the DevOps project for the clientPotentially acting as the Product Owner for a specific Client Delivery TeamPotential working toward specializing in work for customers from a specific industryPreferred SkillsPrior experience in implementing WMS or TMS or other Supply Chain related softwareAbility to build and maintain collaborative relationships with department members and clientsExperience in the warehousing industryKnowledge of Agile work practicesRequirement Effort AnalysisTechnical Solution AnalysisBusiness Process AnalysisGap AnalysisQuality ControlClient TrainingProject Time-TrackingKnowledge of: SQL SQL Report Services Workflow XMLTechnical Documentation Microsoft OfficeThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job.Requirements Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation Superior communication skills ability to communicate clearly and concisely in both verbal and written mediums Willing to travel 25% of the time during employment BenefitsMedical, Vision, Dental and Life/Disability Insurance availablePaid Time Off and Paid Holidays401KSupportive leadership environmentSalary range: $100k to $140k base plus bonus opportunities, depending on many factors including experience, skill set, and more.Not only does Datex Inc. accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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