Implementation Analyst
Role Overview
The Implementation Analyst manages the full implementation lifecycle for MeridianLink's software, including project management, client onboarding, and configuration services. This mid-level role involves acting as a liaison between clients and internal teams to meet timelines and drive project completion. The hire will have a direct impact by ensuring successful deployments and enhancing client satisfaction through proactive issue resolution.
Perks & Benefits
This role is fully remote, allowing flexibility in work location with expectations for effective remote communication and presentation skills. It offers opportunities for career growth through client leadership and innovation initiatives, fostering a collaborative culture with teamwork and flexibility. The position emphasizes proactive client service and managing multiple priorities in a dynamic environment.
Full Job Description
Job Summary
The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meeting timelines, and acting as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicating customer enhancement ideas to the product organization.
Responsibilities
A thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients
Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.
Client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other MeridianLink departments.
Manage internal and external stakeholder communications and expectations through the deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.
Expected to adhere to project resources to meet expected timelines and organize tasks to maximize productivity and utilization.
Proactively identify issues and facilitate sensible resolutions before they become an escalation item.
Qualifications
Bachelor’s Degree and 2-4 years of relevant experience
Strong proficiency in working with Microsoft Systems
Teamwork attitude, flexibility, and the ability to manage different responsibilities and priorities at the same time.
Effective presentation skills demonstrated by comfort in speaking to groups remotely.
Excellent verbal and written communication skills
Knowledge of customer service principles and practices
Strong organization skills and ability to manage multiple projects simultaneously.
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