Implementation Project Manager
Role Overview
This mid-level Implementation Project Manager role involves managing the full life cycle of product deployments, including project management, configuration services, and troubleshooting for new and existing customers. Day-to-day duties include predicting project issues, tracking goals, facilitating communication across departments, and creating implementation strategies to ensure successful delivery of professional offerings. The hire will work in a collaborative team environment, handling increasing complexity under moderate supervision to drive customer success and improve processes.
Perks & Benefits
This is a fully remote position, offering flexibility in work location with likely expectations for standard business hours to align with team and client needs. It provides opportunities for career growth through managing unique projects and increasing responsibilities, fostering a culture of teamwork and adaptability. While not explicitly stated, typical benefits for such roles may include professional development support and a focus on work-life balance in a tech-oriented setting.
Full Job Description
The Implementation Project Manager is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. This position involves providing project management and configuration services, overseeing the full life cycle of initiation and subsequent deployment of company products. It also includes project management responsibilities currently handled by Implementation Analysts. The job requires studying client goals and requirements, observing company processes, identifying challenges, and proposing effective solutions.
Expected Duties:
-Predict potential problems within projects
-Assist in tracking company goals and timelines
-Produce or improve documentation
-Facilitate communication with ML departments and senior roles
-Manage unique company projects by creating implementation strategies, setting goals, scheduling, delegating tasks, and monitoring progress
-Provide guidance and troubleshoot issues as they arise
Qualifications: Knowledge, Skills, and Abilities
-Ability to handle work assignments of increasing complexity under moderate supervision with some latitude for independent judgment
-Bachelor’s degree and 2–4 years of relevant experience
-Strong proficiency in SQL, MS Excel, and PowerPoint
-Teamwork attitude, flexibility, and ability to manage multiple responsibilities and priorities
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