Head of Forward Deployment Engineering
Role Overview
This is a senior leadership role as Head of Forward Deployed Engineering for the AMER region at Parloa, responsible for building and leading a team that ensures successful enterprise AI deployments. Day-to-day, you will establish scalable delivery models, hire and develop team leads and senior engineers, and oversee project governance to maintain high-quality, predictable implementations. The impact involves shaping how the company scales AI adoption by standardizing processes and feeding insights back into product development.
Perks & Benefits
The role is based in New York, implying a hybrid or on-site setup with potential flexibility for remote work in enterprise tech. It offers significant career growth through leadership development, succession planning, and shaping technical standards in a high-performance culture focused on ownership and impact. Benefits likely include competitive compensation, professional development opportunities, and a collaborative environment driving AI innovation.
Full Job Description
YOUR MISSION: As Head of Forward Deployed Engineering, AMER (FDE) at Parloa, you own the success of enterprise AI deployments. Your mission is to build and lead a world-class FDE organization that delivers predictable, high-quality, and scalable enterprise implementations—while continuously feeding field insight back into product and platform evolution. You are responsible not just for delivery excellence across projects, but for shaping how Parloa scales enterprise AI adoption. You define the operating model, elevate technical standards, build leadership capacity within the FDE org, and ensure that what we deploy repeatedly becomes productized. FDE is where product meets enterprise reality. As Head of FDE, you ensure that reality strengthens the product rather than fragmenting it.
IN THIS ROLE YOU WILL:
Regional FDE Strategy & Operating Model: Establish scalable delivery models (pods, vertical focus, specialization layers) and balance customization and productization to maximize impact and margin. Build and Develop a High-Performance Organization: Hire, coach, and develop Team Leads and senior FDEs as well as build leadership capacity within the organization (succession planning, career ladders, growth paths). Establish strong performance standards and accountability frameworks while ensuring a culture of ownership. Ensure Predictable, High-Quality Enterprise Delivery: Own delivery health across all strategic deployments by implementing scalable capacity planning, forecasting, and utilization management. Standardize project governance: risk management, escalation paths, dependency tracking and define quality benchmarks for architecture, security, reliability, and maintainability. Ensure strong production stability in enterprise enviPlease mention the word **SPARKLING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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