FULLY REMOTE CSR JOB - LIVE CHAT ASSISTANT WANTED - TRAINING INCLUDED - USA ONLY
Role Overview
As a Live Chat Operator at WVSU, you will manage real-time online conversations via the school's website, answering questions about programs, admissions, and campus life while directing complex inquiries to appropriate departments. This entry-level role involves maintaining a professional and friendly tone, logging conversations, and collaborating with Communications and Admissions teams to ensure accurate and up-to-date messaging. You will have a direct impact on providing a warm digital presence and supporting prospective students.
Perks & Benefits
This is a fully remote position open to candidates in the USA only, with training included to help you succeed. You'll enjoy a flexible schedule without specific time zone constraints, and the role offers a supportive team environment focused on professional growth. Benefits typical of remote CSR jobs may include health insurance, paid time off, and opportunities for advancement within the university.
Full Job Description
Headquarters: WEST VIRGINIA URL: http://wvstateu.edu
As a Live Chat Operator, you will manage real-time online conversations via the school s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.
Responsibilities
Respond promptly and professionally to live chat messages on our website
Answer general questions about school programs, admissions, campus life, and events
Provide accurate information and direct complex inquiries to the appropriate departments
Maintain a friendly, helpful, and inclusive tone in all written communication
Log conversations and frequently asked questions for internal team use
Collaborate with the Communications and Admissions teams to stay updated on current events and messaging
Ensure a warm and professional digital presence during all interactions
Stay organized and manage multiple conversations simultaneously
Learn and adapt to new software tools as required
To apply: https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included-usa
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