FULLY REMOTE CSR JOB - LIVE CHAT ASSISTANT WANTED - TRAINING INCLUDED
Role Overview
As a Live Chat Operator at WVSU, you will manage real-time online conversations via the school's website, answering questions about programs, admissions, and campus life. This entry-level role involves maintaining a friendly, professional digital presence, directing inquiries to appropriate departments, and logging conversations for internal use. You'll collaborate with Communications and Admissions teams to ensure accurate and up-to-date messaging.
Perks & Benefits
This is a fully remote position with worldwide flexibility, allowing you to work from anywhere. Training is included, making it ideal for those new to live chat or customer service roles. You'll gain experience in digital communication and collaboration with university teams, with opportunities to develop skills in multitasking and software tools.
Full Job Description
Headquarters: WEST VIRGINIA URL: http://wvstateu.edu
As a Live Chat Operator, you will manage real-time online conversations via the school s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.ResponsibilitiesRespond promptly and professionally to live chat messages on our websiteAnswer general questions about school programs, admissions, campus life, and eventsProvide accurate information and direct complex inquiries to the appropriate departmentsMaintain a friendly, helpful, and inclusive tone in all written communicationLog conversations and frequently asked questions for internal team useCollaborate with the Communications and Admissions teams to stay updated on current events and messagingEnsure a warm and professional digital presence during all interactionsStay organized and manage multiple conversations simultaneouslyLearn and adapt to new software tools as required
To apply: https://weworkremotely.com/remote-jobs/wvsu-fully-remote-csr-job-live-chat-assistant-wanted-training-included
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