French Speaking iRobot Support Specialist Work Bulgaria
Role Overview
As a French Speaking iRobot Support Specialist, you will handle customer inquiries via phone, email, and chat, providing technical support and troubleshooting for iRobot devices. This is a junior to mid-level role where you'll guide users on product features, document issues, and collaborate with internal teams to resolve complex problems. Your impact will be ensuring customer satisfaction and helping users maximize their iRobot experience.
Perks & Benefits
This remote position offers a competitive monthly salary, a fully paid relocation package to Bulgaria, a monthly performance bonus, a 1500 Euro signing bonus, and fully paid training. You'll also receive health insurance and work from a home workspace with a reliable internet connection. The role provides career growth through technical support expertise in a leading robotics company.
Full Job Description
Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.Your RoleAs a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.Key Responsibilities Respond promptly to customer inquiries in French via phone, email, and chat. Provide technical support and troubleshooting assistance for iRobot devices. Guide customers through product features, usage, and maintenance advice. Document customer interactions and issue resolutions accurately in the database. Collaborate with internal teams to escalate complex technical issues. Stay updated on product updates, software changes, and company policies. Fluency in French (spoken and written) is mandatory; English proficiency is a plus. Experience in technical support or customer service, preferably in electronics or robotics. Strong problem-solving skills and a customer-oriented approach. Ability to work independently in a remote setting with excellent time management. Familiarity with CRM tools and support software. Excellent communication skills and attention to detail. Reliable internet connection and a suitable home workspace for remote work. Competitive Monthly SalaryFully Paid Relocation PackageMonthly Performance Bonus1500 Euro Signing BonusFully Paid TrainingHealth InsuranceAnd Much More...Please mention the word **INTERESTS** and tag RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzpkY2I1Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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