F2P Customer Success Associate
Role Overview
This is a junior to mid-level Customer Success Associate role at Sleeper, where you'll join a small, passionate team as the front-line support for users. Day-to-day, you'll provide customer service across email, chat, and social media, help with user onboarding, resolve bug and usability issues, and collect and prioritize product feedback. Your impact will involve nurturing user relationships and funneling customer insights to improve the sports-focused games platform.
Perks & Benefits
This role offers remote work with flexible hours, but requires availability for weeknights and weekends due to varying shifts, typically 5 days of work with 2 days off. Benefits include competitive salary, comprehensive health, dental, and vision insurance, 401(k), and opportunities for career advancement. The company culture emphasizes a small, energetic team focused on innovation and impact in sports technology, with a commitment to fair pay and equal employment opportunities.
Full Job Description
About Sleeper
Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team.
Join our team
The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.
You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.
Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.
What you’ll do as a Customer Success Associate:
Provide exceptional customer service through demonstrating product knowledge
Effectively communicate with our users across several channels – email, chat, and social media
Promote Sleeper through your conflict resolution abilities and effective communication skills
Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
What you’ll bring to the table:
Competence with Intercom is preferred but not required
Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
Sleeper fandom!
Benefits
Competitive salary
Comprehensive health, dental, and vision insurance
401(k)
Flexible working hours and remote work options
Opportunities for career advancement
What we offer
Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing — connecting people over sports. We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role.
Competitive salary plus benefits including Medical, Dental, PTO, 401k. Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to jobs@sleeper.app.
Headquartered in Las Vegas, NV, Sleeper is backed by Silicon Valley’s top investors, including Andreessen Horowitz, General Catalyst, and Expa.
To learn more, visit us online at: www.sleeper.com
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