Enterprise Customer Success Manager
Role Overview
This is a mid to senior-level Enterprise Customer Success Manager role where you will manage a dedicated book of business, overseeing the post-sale customer experience from onboarding to revenue retention. You will analyze data to optimize product performance, collaborate with Sales and Product Strategy teams to deliver insights, and work with AdOps on campaign implementations, focusing on driving customer success and achieving business goals.
Perks & Benefits
The job offers a hybrid work environment with most US-based positions being fully remote, providing flexibility in location. It emphasizes a collaborative culture with opportunities to work closely with Sales, Product Strategy, and AdOps teams, fostering career growth through strategic customer partnerships and performance optimization in a dynamic, AI-driven tech company.
Full Job Description
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission: To actively connect people to their next great opportunity.
Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary: ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:
- Leverage your expert analytical skills to deliver results against our shared measures of success with customers
- Implement and optimize solutions that improve product performance
- Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
- Work with AdOps to oversee the accurate implementation of new campaigns and integrations
Key Focuses:
- Serve as a trusted partner and recruitment expert to key customer stakeholders
- Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
- Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
- Monitor and optimize performance to ensure measure of success targets are exceeded
- Oversee account setup and project manage the implementation to launch,Please mention the word **BELIEVEABLE** and tag RMmEwMTo0Zjg6MWMxOTpkMTFhOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxOTpkMTFhOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.