Engagement Manager
Role Overview
This is a senior-level Engagement Manager role where you will manage key customer relationships with AI labs and enterprises, serving as the primary point of contact from evaluation through delivery. You'll work cross-functionally with product, operations, and engineering teams to guide training strategies, resolve issues, and drive revenue growth by leading commercial processes for new and existing clients.
Perks & Benefits
The role is fully remote, likely requiring flexibility for time zones to collaborate with global customers and internal teams. Benefits include a competitive salary with bonus potential, meaningful equity, medical/dental/vision coverage, a 401(k), and a monthly meal stipend, with career growth opportunities in a fast-paced, collaborative AI environment.
Full Job Description
About Mercor
Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.
Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our new San Francisco headquarters.
About the Role
As an Engagement Manager, you will own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery. You’ll partner closely with technical and business stakeholders to guide training and deployment, resolve issues, and ensure a high-quality customer experience.
You’ll work cross-functionally with product, operations, and engineering to manage timelines, support execution, and surface insights that drive account growth. This role also plays a key part in expanding revenue—leading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.
Job Description
Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution.
Lead commercial processes to close net-new and existing business
Manage technical relationships with research teams and help guide evaluation and training strategy
Work cross-functionally with product, operations, and engineering to track delivery and timelines
Forecast revenue growth and help leadership understand how to unblock additional growth opportunities
Ideally you’d have:
4+ years of total work experience, with experience in consulting or as a technical program management role in industry
Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
Experience in a top-tier Consulting Firm and fast-growth technology startup
A proven track record in enterprise client facing roles and expanding customer relationships
Excellent verbal and written communications
Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers.
Great cross-functional experience and collaborative ability
Compensation & Benefits:
Competitive salary and bonus earning potential + meaningful equity (aligned with a venture-backed, rapidly scaling AI company)
Medical, dental, and vision coverage
401(k)
Monthly meal stipend
Excellent in-office culture
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