Customer Support (technical)
Role Overview
In the Customer Support role at Umbrel, you will assist users across various online platforms, addressing technical inquiries and creating helpful documentation. This position is ideal for someone with basic Linux skills and a passion for user engagement, as you will work closely with engineers to resolve complex issues. Your contributions will directly enhance user satisfaction and the overall product experience.
Perks & Benefits
This is a fully remote position, allowing for a flexible work environment suitable for candidates worldwide. While specific benefits are not detailed, typical remote tech roles often offer career development opportunities and a supportive culture that values user empathy and communication. The role encourages proactive user interaction, fostering a collaborative atmosphere with engineering teams.
Full Job Description
Headquarters: Remote
In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issuesCollaborate with engineers on our team to debug through challenging technical issuesWe hope you:Have great written communication skillsHave at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we ll train you with umbrelOS-specific commands)Like talking to users and are willing to constantly do so without external encouragementAre able to empathize with users, and genuinely care about their problems we can t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical
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