Customer Support (non-technical)
Role Overview
In this Customer Support role at Umbrel, you will assist users with non-technical issues through various online channels. Your daily responsibilities will include handling order inquiries, resolving shipping problems, and creating helpful documentation. This position is suitable for individuals who enjoy communicating with users and can empathize with their concerns, playing a crucial role in user satisfaction and retention.
Perks & Benefits
This is a fully remote position, allowing you to work from anywhere in the world. While specific time zone expectations are not mentioned, the role likely accommodates flexible working hours to align with global users. The company culture emphasizes user empathy and support, fostering a collaborative environment where your contributions can directly improve user experience and satisfaction.
Full Job Description
Headquarters: Remote
In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)Work with our logistics and fulfillment team to resolve order/shipping issuesHelp users with various non-technical tasks, such as order modifications, returns, replacements, and repairsCreate how-tos, guides, wikis, knowledge base, etc for recurring questionsWe hope you:Have great written communication skillsLike talking to users and are willing to constantly do so without external encouragementAre able to empathize with users, and genuinely care about their problems we can t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical
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