Customer Support Representative with German (m/f/d)
Role Overview
This entry-level customer support role involves handling inbound calls and written communications from restaurants in German, Lithuanian, and English, resolving ordering and delivery issues, and proactively reaching out to new registrations to convert them into active customers. As part of a high-volume, target-driven team, you'll use CRM tools to manage leads and collaborate with internal stakeholders to ensure smooth operations.
Perks & Benefits
Fully remote position within the EU, with flexibility to work from anywhere in the CET time zone. The role offers a competitive salary of 25,000-30,000 EUR gross yearly, and the opportunity to join a well-funded Series A startup with potential for career growth in a fast-paced environment.
Full Job Description
About us:
Saltz is an online food marketplace serving restaurants across multiple European markets. We help chefs and restaurants discover and source products from trusted local and international suppliers.
At Saltz, we believe the best ingredients should be accessible through one seamless marketplace experience. Restaurants purchase directly from Saltz and are fully supported across sales, logistics, customer support, account management, and claims handling. Through our catalogue and platform, we provide visibility into sourcing origins and product information, helping chefs make informed purchasing decisions and discover trusted suppliers worldwide.
We recently closed a €20M Series A backed by leading European venture funds. Our vision is to build the modern infrastructure layer for foodservice commerce - building the new standard for how the world sources food.
About the role:
Restaurants across Lithuania, Germany and beyond are discovering Saltz every day. Your job is to make sure that discovery turns into something real - a first order, a meaningful connection through excellent customer service, and a customer who sticks around. As our Customer success manager for the Lithuanian & German market, you're the voice that gets them there.
You can work remotely from anywhere within the EU, as long as you’re in the CET time zone. This is a full-time role.
What you will be doing:
Inbound calls of restaurants to help them solve their ordering and delivery challenges and provide effective solutions
Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant
Call newly registered restaurants that have shown interest in a high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convince, and onboard them within 10 days
Handle written communication channels, including reviewing and registering claims.
Communicate with all related stakeholders across the company to ensure smooth resolution and information flow
What you need:
1–3 years inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
You speak Lithuanian, English and German on C1 level
Strong phone presence, persuasive communication, and objection-handling skills
Comfortable with multi-attempt outbound cadences and target-driven work
Experience with CRM and ticketing systems (Salesforce or HubSpot or Zendesk)
Results-driven, organized, and able to manage many leads/accounts simultaneously
Basic understanding of restaurant industry needs is a plus
Salary: 25,000 - 30,000 EUR gross yearly
Interview process:
Initial Call with TA Partner (30')
Interview with Hiring Manager / Head of Customer Success Team (45')
Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.
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