Customer Support Representative
Role Overview
As a Customer Support Representative at Veriswap, you will respond to at least 12 customer emails per hour via Zendesk, addressing order statuses, usage questions, and complaints. You'll identify bottlenecks, propose SOP improvements, coordinate with logistics, and report bugs. This is a junior-level role on a global team, directly impacting the satisfaction of tens of thousands of collectors.
Perks & Benefits
Enjoy top-of-market compensation and the opportunity to work with a world-class, high-performance team. This remote role offers flexibility across time zones, with a focus on speed and customer satisfaction. Growth potential includes advancing to Level 2 support or other specialist roles within the company.
Full Job Description
Headquarters: Philippines
About VeriswapVeriswap is a barter marketplace for sports cards. We re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors lives we d love to have you join our mission!Who We re Looking ForSomeone who embodies our core values:Competitive greatnessUnimpeachable characterSpeed is kingYou will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.Day to Day Responsibilities:Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer s shipment, questions on how to use Veriswap and customer complaints.Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPsCommunicating shipment requests to our logistics team to ensure timely delivery of packagesReporting any bugs in our operational flow that our tech team can fix.At Veriswap, You ll Enjoy:Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-marketWorking with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
To apply: https://weworkremotely.com/remote-jobs/veriswap-customer-support-representative
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