Customer Success Manager Strategic
Role Overview
This is a senior-level Customer Success Manager role at AcuityMD, focusing on strategic accounts in the MedTech industry. The hire will act as a trusted advisor, guiding users through onboarding, training, and ongoing engagement to drive adoption, retention, and business value. They will develop deep relationships with key stakeholders, ensuring account renewal and contributing to a high-touch, consultative team approach.
Perks & Benefits
The role is based in Boston, likely offering a hybrid or flexible remote setup typical for tech companies, with expectations to align with Eastern Time Zone. As a high-growth SaaS company backed by top investors, it provides opportunities for career growth in a dynamic, proactive team culture focused on customer success and innovation in medical technology.
Full Job Description
Customer Success Manager, Strategic AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth SaaS company scaling rapidly. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users through onboarding, training, and ongoing engagement at our Strategic Accounts. The overall mission of this role is to develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention, verified business value, and renewal of each account. Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our entire Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day one. Responsibilities
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