Customer Success Manager II
Role Overview
This mid-level Customer Success Manager role involves managing District and School level accounts to ensure customers achieve their desired outcomes through onboarding, nurturing, and renewal processes. The hire will work closely with teachers and administrators to drive successful student learning outcomes by providing exceptional platform experiences, focusing on retention and value delivery in a customer-facing team environment.
Perks & Benefits
The role likely offers remote work flexibility, given its focus on a global company and typical tech job setups, with possible expectations aligned with US time zones. It includes opportunities for career growth in a mission-driven culture that values trust, teamwork, and continuous improvement, as implied by the company's emphasis on employee passion and evolution.
Full Job Description
About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are lookingPlease mention the word **RADIANT** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.