Customer Success Manager DroneSense
Role Overview
This is a senior Customer Success Manager role focused on public safety drone technology, requiring expertise in UAS programs and FAA regulations. The CSM acts as a trusted advisor to agencies, managing deployment, adoption, and expansion of DroneSense solutions, and collaborates with cross-functional teams to ensure customer retention and growth. Day-to-day responsibilities include technical support, operational guidance, and strategic account management to enhance customer experience and drive long-term success.
Perks & Benefits
The role likely offers remote work flexibility, typical for tech jobs, with possible time zone considerations for regional support. Benefits may include career growth opportunities through innovation and expertise in a global company, a culture driven by customer success and community impact, and professional development in public safety technology. While not explicitly stated, perks could include health benefits, flexible hours, and a collaborative team environment.
Full Job Description
The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you. The Customer Success Manager (CSM) plays a critical role in customer retention, operational success, and long‑term account growth. This position serves as a trusted advisor and subject matter expert for public safety agencies, supporting the successful deployment, adoption, and expansion of DroneSense solutions.
The role requires strong technical, operational, and regulatory knowledge of public safety UAS programs, including DFR operations and FAA regulatory frameworks. The CSM works closely with Sales, Engineering, Product, and Support teams to ensure a best‑in‑class customer experience.
What You Do
Partner with regional Account Executives to support customer retention, renPlease mention the word **BEAUTIFULLLY** and tag RMTY3LjIzNS4xMy4xNg== when applying to show you read the job post completely (#RMTY3LjIzNS4xMy4xNg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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