Customer Success Analyst
Role Overview
This is a mid-level Customer Success Analyst role focused on outbound lead generation and appointment setting for the customer success team. Day-to-day responsibilities include making phone calls and sending emails to existing customers, managing pipeline through CRM tools like Salesforce or HubSpot, and meeting KPIs such as call volume and meetings scheduled. The role involves working in a fast-paced, results-oriented environment to drive customer engagement and support business growth.
Perks & Benefits
The job offers a hybrid remote work model with flexibility to work from home and in-office, though specific time zone expectations are not stated but likely align with global operations. Benefits include equity packages, mental health initiatives, generous parental leave, paid time off for birthdays and volunteering, and opportunities for career growth through training. The company emphasizes a collaborative, inclusive culture with employee resource groups and social events.
Full Job Description
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About your role…
At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.
What you’ll do…
You will spend most of your time on the phone connecting with our existing customer base
You will use your tenacity to connect with qualified decision makers and your influencing skills to set appointments for our customer success team
Pipeline management will be key to your success - engaging with leads in the pipeline over multiple channels (Phone and email) and diligently track progress in CRM
Meet KPIs: # of outbound calls, emails, contact rate, and meetings scheduled (among others)
What you have…
Previous B2B sales, telemarketing, or business development experience
BPO or contact center experience with quota achievement
Professional phone and email communication for B2B decision-makers from diverse backgrounds
Understanding of B2B sales cycles and business development processes
Company and contact research using CRM and Public Website
CRM Proficiency - Salesforce, HubSpot, or similar platforms for lead tracking
Performance-Driven
Ability to work with daily/weekly quotas and KPI targets
Have a genuine passion for sales or lead generation
Enjoy a fast-paced, results-oriented environment and thrive on exceeding
expectations.
Our Perks & Benefits…
Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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