Customer Service Virtual Assistant
Role Overview
As a Customer Service Virtual Assistant at Assist World, you will manage client inquiries through phone and live chat, providing exceptional service and support. This junior role requires strong communication skills and a proactive approach to addressing customer needs, while collaborating with another VA to ensure operational efficiency. Your contributions will help maintain a high standard of customer satisfaction and brand representation.
Perks & Benefits
This position is fully remote, allowing for flexible work-life balance. The schedule is designed to accommodate both weekdays and weekends, fostering teamwork among the two VAs. Additionally, Assist World offers various bonuses, including a birthday bonus and tenure bonuses, emphasizing a supportive and rewarding company culture.
Full Job Description
About the CompanyWe are a premier furniture company dedicated to designing and curating exquisite pieces influenced by classic European design. We blend timeless aesthetics with modern functionality, providing our clients with high-quality pieces that define their living spaces.To ensure excellent coverage for our clients, we are hiring two (2) Virtual Assistants to work together in managing our customer service and operations.Role SummaryAs a Customer Service VA, you will be the front line of our brand. You will support daily operations by managing direct client inquiries via phone and live chat. This role requires a blend of administrative precision and a warm, outgoing communication style to ensure every customer feels valued and supported.Key Responsibilities● Customer Engagement: Manage live chats and answer incoming phone calls with a friendly, professional, and helpful demeanor.● Operations Support: Assist in daily operational tasks to ensure orders and inquiries are processed efficiently.● Inquiry Management: Address questions regarding product details, shipping status, and design specifications.● Data Maintenance: Update and manage customer information and logistics tracking within spreadsheets.Candidate Requirements● Communication: Exceptional written and spoken English. You must be a confident speaker who can represent a high-end brand effectively.● Personality: Friendly, outgoing, and empathetic. We are looking for proactive "people people."● Experience: Proven track record in customer service roles.● Technical Skills: Proficiency in Microsoft Excel.Preferred Qualifications● Platform Knowledge: Experience with Shopify is highly desirable.● Industry Experience: A background in retail sales or logistics.● Digital Skills: Experience in Marketing or Content Management is a significant plus.Working Hours (EST)We are looking for two candidates to share the following schedule. These hours will be split and shared between both positions:● Weekdays: 5:00 PM – 10:00 PM EST● Weekends: 10:00 AM – 6:00 PM EST\n\n$600 - $700 a month\nWhy Join Assist World?100% REMOTE$50 birthday bonus$200 testimonial bonus$300 tenure bonus every 6 months$500 entry monthly raffleNO TRACKER. NO PROBLEM!Please mention the word **RESTRUCTURE** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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