Customer Service Representative
Role Overview
This is a mid-level customer service role where the representative handles daily inquiries via phone, email, and chat, resolving issues and maintaining records to ensure a positive customer experience. They work independently or in a remote support team, focusing on efficient problem-solving and adherence to service standards, directly impacting customer satisfaction and retention.
Perks & Benefits
The role offers full remote work with a worldwide location, implying flexible time zone arrangements and no relocation requirements. It likely includes standard remote benefits such as flexible hours and digital communication tools, with opportunities for career growth through skill development in customer service and CRM systems, fostering a customer-focused and empathetic work culture.
Full Job Description
Headquarters: Remote URL: http://Toptal.com
Role Overview The Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.Key Responsibilities
Respond to customer inquiries via phone, email, chat, or other platforms Resolve customer issues efficiently and professionally Escalate complex concerns to the appropriate teams when needed Maintain accurate records of customer interactions Follow established processes, policies, and service standards Identify opportunities to improve customer experience and service quality
Skills and Qualifications
Strong written and verbal communication skills High level of empathy, patience, and problem-solving ability Ability to manage multiple tasks and prioritize effectively Comfortable working with basic CRM or ticketing systems Reliable, detail-oriented, and customer-focused
To apply: https://weworkremotely.com/remote-jobs/toptal-customer-service-representative
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