Customer Service Admin (Live Events & Customer Fulfillment Support)
Role Overview
This mid-level role involves managing live events and providing customer fulfillment support for a real estate investment startup. Day-to-day tasks include running live sessions, preparing event assets, admitting attendees, managing chat, and handling inbox management to ensure smooth operations. The hire will impact client experience by delivering efficient, high-touch support and maintaining proactive communication.
Perks & Benefits
This is a fully remote position with flexible hours from 9:00 AM to 5:00 PM MST, offering a monthly salary of $1,000 to $1,500 based on assessment. It provides opportunities for career growth in a startup environment focused on high-touch client experiences, with an emphasis on professionalism and integrity. The role likely involves using online tools for events and course management, supporting a collaborative and results-driven team culture.
Full Job Description
Job Title: Customer Service Admin (Live Events & Customer Fulfillment Support)
Location: Remote
Hours: Full time, 9:00 AM - 5:00 PM MST
Compensation: $1,000 - $1,500/ monthly (salary based on assessment)
About the Company
Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness, and professionalism. They pride themselves on delivering a high-touch, impactful experience for clients.
About the Role
This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly.
Core Responsibilities
Customer digital fulfillment
On-call event management during live sessions
Core Tasks
Execute Calls / Event Deliverables / Coaching / Inbox Management
Run all live sessions, including weekly and weekend calls
Prepare event assets: slides, videos, timers, surveys, and event links
Admit attendees and manage chat during sessions
Fulfillment requests from Ben, including providing resources, links, and course access
Launch and manage calls
Breakouts & spotlight speakers
Gifts, bonuses, and follow-ups
Respond to students quickly and clearly
Clear inbox with solutions
Requirements
Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles
Strong communication and problem-solving skills
Ability to multitask and manage live sessions efficiently
Proficiency with online tools for events and course management
Operating Standards
Clarity – Students clearly understand what to do and where to go
Speed – Calls run smoothly and customers receive fast responses
Accuracy – Links, assets, and information are correct
Integrity – Work and communication are honest and professional
Results – Calls, deliverables, and student support are executed efficiently and completed
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