Customer Onboarding Specialist for Company Incorporations (Full Time)
Role Overview
As a Customer Onboarding Specialist at Flag Theory, you will manage the post-sale journey for clients seeking company incorporation services across various jurisdictions. This mid-level position requires you to guide clients through KYC documentation, maintain clear communication, and ensure compliance with quality checks, thereby enhancing client satisfaction and streamlining service delivery.
Perks & Benefits
This fully remote position allows you to work from anywhere with a flexible schedule, catering to candidates based in a European timezone. Employees enjoy 20 paid vacation days per year, and compensation is based on experience, promoting a supportive culture that values self-motivation and proactiveness.
Full Job Description
Headquarters: Remote URL: https://flagtheory.com/
Job Responsibilities
Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
Coordinate with external vendors to ensure timely, accurate service delivery.
Maintain and update SOPs for all onboarding and incorporation-related workflows.
Identify friction points and implement improvements that enhance client satisfaction and response rates.
Ensure compliance with internal quality checks and jurisdictional regulatory standards.
Requirements / Must Have
2+ years of hands-on experience in corporate services or company incorporation.
Proven knowledge of KYC processes and compliance protocols.
Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
Excellent written and spoken English; clear communicator under pressure.
High level of empathy and client orientation; anticipates client concerns before they escalate.
Demonstrated self-motivation and proactiveness in remote environments.
Listen, Learn, Grow mindset
Minimum 2 years of successful remote work experience.
Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
Based in a European timezone (UTC to UTC+3).
Nice to Have
Experience handling KYC for complex incorporations and/or international bank account setups.
Multilingual fluency, particularly in languages relevant to offshore or international clientele.
Familiarity with CRM tools or client-facing ticketing systems.
Benefits
Work from anywhere, on a flexible schedule, part of a fully remote team
Compensation based on experience
20 paid vacation days per year
To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-2
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