Customer Activation Manager | Strategic Enterprise

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s activation methodology for our most strategic customers, which fuels our growth.

What You’ll Do

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers

• Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams

• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices

• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those

• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products

• Assist customers with change management, and help run custom trainings for their organizations

• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary

• Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

What You'll Need

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization

• Large scale strategy change management, preferably in Finance or Fintech

• AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion

• Experience managing strategic enterprise customer relationships with numerous stakeholders

• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills

• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns

• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

• Ability to anticipate customers’ needs and position product solutions accordingly

• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

• Experience implementing a nascent product to an Enterprise

• Experience at a high-growth startup

For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $10,000 per year)

• Parental Leave

• Unlimited AI token usage

• Pet insurance

• Centralized home-office equipment ordering for all employees

• Health and Wellness stipend

• In-office perks: lunch, snacks, drinks, and more

• Budget for intra-office travel

• Relocation support to NYC or SF (as needed)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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