Copy of Customer Support Representative with Polish (m/f/d)
Role Overview
This mid-level Customer Success Manager role involves handling inbound calls from restaurants to resolve ordering and delivery issues, as well as proactively reaching out to new registrations via calls, emails, and WhatsApp to onboard them within 10 days. You'll also manage written communication channels and coordinate with internal stakeholders to ensure smooth resolution. The role is part of a high-volume, target-driven team focused on converting leads into active customers and driving account growth.
Perks & Benefits
Fully remote position within the EU, provided you work in the CET time zone. Competitive salary of 25,000-30,000 EUR gross yearly. Opportunity to join a fast-growing startup backed by leading European venture funds, with a transparent and inclusive culture. Career growth potential through direct impact on customer acquisition and retention.
Full Job Description
About us:
Saltz is an online food marketplace serving restaurants across multiple European markets. We help chefs and restaurants discover and source products from trusted local and international suppliers.
At Saltz, we believe the best ingredients should be accessible through one seamless marketplace experience. Restaurants purchase directly from Saltz and are fully supported across sales, logistics, customer support, account management, and claims handling. Through our catalogue and platform, we provide visibility into sourcing origins and product information, helping chefs make informed purchasing decisions and discover trusted suppliers worldwide.
We recently closed a €20M Series A backed by leading European venture funds. Our vision is to build the modern infrastructure layer for foodservice commerce - building the new standard for how the world sources food.
About the role:
Restaurants across Lithuania, Poland and beyond are discovering Saltz every day. Your job is to make sure that discovery turns into something real - a first order, a meaningful connection through excellent customer service, and a customer who sticks around. As our Customer success manager for the Lithuanian & German market, you're the voice that gets them there.
You can work remotely from anywhere within the EU, as long as you’re in the CET time zone. This is a full-time role.
What you will be doing:
Inbound calls of restaurants to help them solve their ordering and delivery challenges and provide effective solutions
Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant
Call newly registered restaurants that have shown interest in a high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convince, and onboard them within 10 days
Handle written communication channels, including reviewing and registering claims.
Communicate with all related stakeholders across the company to ensure smooth resolution and information flow
What you need:
1–3 years inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
You speak Lithuanian, English and Polish on C1 level
Strong phone presence, persuasive communication, and objection-handling skills
Comfortable with multi-attempt outbound cadences and target-driven work
Experience with CRM and ticketing systems (Salesforce or HubSpot or Zendesk)
Results-driven, organized, and able to manage many leads/accounts simultaneously
Basic understanding of restaurant industry needs is a plus
Salary: 25,000 - 30,000 EUR gross yearly
Interview process:
Initial Call with TA Partner (30')
Interview with Hiring Manager / Head of Customer Success Team (45')
Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.
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