Contractor Performance Manager
Role Overview
The Contractor Performance Manager is a key role responsible for developing and maintaining relationships with roofing and solar installation partners, ensuring project execution excellence, and driving performance improvements. This mid-level position involves overseeing project pipelines, managing contractor accountability, and facilitating communication between Remi and enterprise clients. The hire will significantly impact contractor success and customer satisfaction through effective management and process refinement.
Perks & Benefits
This remote position offers flexibility in work location and is ideal for individuals who thrive in fast-paced environments. Employees can expect a collaborative team culture focused on growth and improvement. While specific benefits are not detailed, typical perks may include opportunities for career advancement, professional development, and a supportive work-life balance.
Full Job Description
About the Role
The Contractor Performance Manager plays a critical role in building, supporting, and scaling Remi’s network of roofing and solar installation partners. This position focuses on developing strong contractor relationships, ensuring project execution excellence, and driving continuous improvement in scheduling, communication, and SLA performance.
This is an in-office position based in Lehi, Utah, where you’ll work closely with the Operations team to oversee project pipelines, maintain partner accountability, and ensure timely communication between Remi and our enterprise clients.
What You’ll Do
Build & Maintain Relationships: Develop and strengthen relationships with our roofing and solar install partners across assigned territories.
Performance Management: Hold contractors accountable to SLAs, project timelines, and quality standards while helping them improve scheduling and throughput.
Recruitment & Onboarding: Identify, recruit, and onboard new high-performing partners to expand capacity and improve coverage.
Cross-Functional Communication: Serve as a liaison between Remi and enterprise partners to maintain alignment, share updates, and resolve issues quickly.
Pipeline Oversight: Maintain organized and accurate project pipelines with consistent updates across Remi and enterprise platforms (CRM, dashboards, trackers, etc.).
Process Improvement: Identify gaps, share best practices, and help refine processes that improve contractor success and customer satisfaction.
What You’ll Bring
Proven experience in contractor or vendor management (roofing, solar, or construction preferred).
Strong communication, relationship-building, and accountability skills.
Excellent organizational and multitasking abilities — thrives in fast-paced environments.
Experience using CRM or project management tools and Google Sheets for reporting and tracking.
A proactive, team-first mindset and attention to detail.
Why Remi
At Remi, we’re reimagining how contractor networks operate — combining speed, reliability, and partnership to deliver best-in-class field service execution. You’ll join a fast-moving, growth-focused Operations team where your work directly impacts performance, partner success, and customer satisfaction.
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