Collections Officer - Commercial

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 25,000 businesses, providing over $3.5 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

About the role:
As a Collections Officer, you will be responsible for managing overdue accounts by conducting inbound and outbound communications with customers. You’ll negotiate resolutions for defaulted loans while maintaining detailed and accurate records. Your role involves investigating and researching accounts prior to contacting debtors, analysing data and previous collection efforts to inform your approach. You’ll also play an important role within a collaborative team, supporting Senior Collections Officers and contributing to an effective collections environment.

What you’ll do:

• Conduct inbound and outbound collection calls and emails with customers

• Issue default demand and repossession notices as required

• Manage hardship requests with empathy and professionalism

• Handle a high volume of collection cases efficiently

• Investigate accounts by reviewing data and previous collection activity before contacting debtors

• Maintain accurate and up-to-date records throughout the collections process

• Support Senior Collections Officers and collaborate with team members to meet departmental goals
  

What you’ll bring:

• Minimum of 2 years’ experience in commercial debt recovery or collections, preferably within the finance industry

• Solid knowledge of government regulations, rules, and guidelines relevant to collections

• Strong communication skills with the ability to handle difficult conversations professionally and respectfully

• Proven ability to manage high volumes of cases while maintaining accuracy and attention to detail

• Experience issuing default demand and repossession notices

• Ability to work collaboratively in a team environment
  

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

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