Call Answering VA
Role Overview
The Call Answering VA will handle incoming calls and WhatsApp inquiries, manage appointments, and provide essential information to clients. This is a part-time role suited for someone with excellent communication skills, capable of multitasking in a remote environment while maintaining professionalism. The hire will directly impact client satisfaction through effective communication and appointment management.
Perks & Benefits
This position offers the flexibility of remote work with part-time hours, aligning with the Singapore timezone. Candidates can expect a supportive environment that values clear communication and attention to detail. Although specific benefits are not listed, the role may provide opportunities for career growth in the healthcare support field, given its focus on patient interaction.
Full Job Description
Position: Call Answering VANumber of hours: TBA (Part Time)Schedule: Singapore TimezoneKey ResponsibilitiesAnswer incoming calls and WhatsApp inquiries professionally and promptlySchedule, confirm, and manage appointments using Google CalendarProvide general information such as:Clinic/location detailsOffice hoursDoctors on dutyAvailable appointment slotsPrice list and basic service inquiriesEscalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentationHandle emergency-related concerns appropriately and escalate immediately when necessaryMaintain accurate appointment records and call notesSend reminders and follow-ups to patients/clients when neededEnsure a polite, calm, and patient approach during all interactionsCoordinate with the team regarding schedule updates and client concernsMaintain confidentiality of patient/client informationRequirementsFluent in English with clear speaking voice and good pronunciationExcellent communication and customer service skillsPatient, polite, and professional when handling callersExpert in Google Calendar managementComfortable handling calls through WhatsAppStrong attention to detail and organizational skillsAbility to multitask and work independentlyPreferably with medical background or experience in healthcare/customer supportKnowledge in handling urgent or emergency situations is an advantageStable internet connection and quiet working environmentExperience as a Virtual Assistant, Receptionist, or Call Support is preferredPlease mention the word **BENEFITS** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
Found 1 similar job