Business Intelligence Analyst - Sales
Role Overview
As a Business Intelligence Analyst at M-KOPA, you will identify opportunities where data analysis drives value by collaborating with teams across the business, transforming messy data into clarity using SQL, R, and Excel, and communicating impactful findings to stakeholders. This is a senior-level role with autonomy to influence product roadmaps, customer acquisition, and operational improvements, directly impacting financial inclusion for millions of unbanked customers in Africa. You will work in a fast-growing, data-driven environment, focusing on untangling complex problems to inform key business decisions.
Perks & Benefits
This role is fully remote, offering flexibility in work arrangements, and includes career development through diverse programs, coaching, and on-the-job training. M-KOPA prioritizes well-being with family-friendly policies and fosters a culture of ownership and accountability, where your analysis directly shapes company strategy. While time zone expectations are not specified, collaboration with teams across Africa is implied, and the company supports individual growth in a dynamic, inclusive environment.
Full Job Description
About Us
At M-KOPA, we've unlocked $2 billion in cumulative credit for the unbanked across Africa. We've grown from serving 3 million customers to 7 million customers—and we're deliberately expanding our data infrastructure to scale further. We're not hiring randomly. We're building the analytics foundation for our next growth phase, where every data-driven decision compounds across millions of customers.
What You'll Do
Hunt for insight, not just answer requests. You'll identify opportunities where analysis drives real value—by talking with teams across the business and asking what decisions would change with better data.
Transform messy data into clarity. You'll query internal and external databases using SQL, clean and interpret datasets, and build models in SQL, R, and Excel that uncover patterns other people miss.
Tell stories people actually listen to. You'll design clear, impactful presentations of your findings and train stakeholders throughout the business to think more rigorously about data.
What Makes This Different
Most analytics roles hand you a dashboard to maintain. Here, you'll have autonomy to identify what matters next. You won't build unused reports—your insights directly inform product roadmaps, customer acquisition strategy, and operational improvements. 86% of our customers report improved quality of life and understanding how to measure and improve that requires deep analytical work.
You'll work with leadership that actually uses data to make decisions. That accountability is real. Your analysis shapes how we serve 7 million customers and unlock credit for the unbanked. It's not internal optimization—it's financial inclusion infrastructure.
What You Need
Extensive progressive experience in data analytics, with strong proficiency in Excel analysis and SQL querying. You've built models, cleaned datasets, and communicated findings to non-technical audiences.
Additional technical skills in R, Python, DAX, or visualization tools like PowerBI or Tableau. You're comfortable learning new tools and applying them to business problems.
Genuine curiosity and business judgment. You ask good questions. You notice when something doesn't add up. You want to understand why before settling for what.
The Honest Part
This role is demanding. You'll encounter data quality issues, conflicting priorities, and the complexity of scaling analytics across a fast-growing company. But if you're energized by untangling complex problems and want your analysis to actually drive decisions that matter—this is the moment.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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