Business Analyst
Role Overview
As a Business Analyst at SFG20, you will work within the Change team to gather and document business requirements, create user stories and process maps, and collaborate with stakeholders to improve ways of working. You will also coordinate with external vendors and support testing, training, and implementation activities, making a visible impact on the company's growth.
Perks & Benefits
The role offers 26 days holiday plus bank holidays, private medical insurance with BUPA, a company pension scheme, and life assurance. Additional benefits include enhanced family-friendly leave, a Perkbox discounts platform, volunteering leave, and access to wellbeing support. The position is fully remote with a focus on work-life balance and inclusive culture.
Full Job Description
About us
SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.
Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About the role
We’re looking for a commercially aware and curious Business Analyst to join our Change team and help shape the way we work as we continue to grow. This is a fantastic opportunity for someone who enjoys turning ideas into practical solutions, working with a wide range of stakeholders, and making a visible impact across the business.
In this role, you’ll work closely with the Project & Operations Manager, subject matter experts, and internal teams to understand business needs, capture requirements, and translate them into clear user stories, process maps, and deliverables. You’ll play a key role in improving current ways of working, identifying smarter future-state solutions, and supporting successful delivery from discovery through to implementation.
You’ll also collaborate with external vendors and technology partners, helping to ensure solutions are aligned to requirements and delivered to a high standard. Along the way, you’ll contribute to testing, training, change activities, and benefits tracking—helping colleagues adopt new processes and systems with confidence.
If you enjoy building strong relationships, asking great questions, solving problems, and bringing structure to change, this role offers the chance to do all of that in a supportive and fast-moving environment. Experience with systems such as HubSpot, Business Central, or similar platforms would be an advantage, but most importantly, we’re looking for someone who is proactive, collaborative, and excited by continuous improvement.
Essential experience:
Previous experience in a Business Analyst role, with the ability to gather, analyse, and document requirements clearly.
Confidence creating user stories, acceptance criteria, and process documentation.
Strong process-mapping skills, including documenting current-state and future-state ways of working.
Excellent stakeholder management and communication skills, with the ability to work across different teams and levels.
The ability to identify risks, impacts, and dependencies and turn insight into practical recommendations.
A proactive, solution-focused approach and a genuine interest in improving processes and systems.
Desirable experience:
Experience working with CRM, ERP, or similar business systems such as HubSpot or Business Central.
Experience working with external vendors, suppliers, or implementation partners.
Exposure to change management, testing, training, or implementation activity.
Experience in a fast-paced, evolving business where adaptability and collaboration are key.
Our Benefits
🏖 26 days holiday + bank holidays (with the option to buy more)
💰 Company pension scheme
🛡 Life assurance for added peace of mind
🏥 Private medical insurance with BUPA
👨👩👧 Enhanced family-friendly benefits
🎁 Perkbox, offering a wide range of discounts, perks and everyday savings
🤝 Volunteering leave to support causes that matter to you
🚗 Octopus Electric Vehicle scheme, offering a more affordable way to drive electric
💙 Access to wellbeing support via WeCare
🚀and more!
Additional Information
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Equal opportunities for everyone
Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!
We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
If there’s anything we can do to accommodate your specific situation, please let us know.
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