AWS Technical Architect
Role Overview
This senior-level AWS Technical Architect role involves leading the design and implementation of Amazon Connect solutions for customers, conducting technology assessments to evaluate ROI and outcomes, and facilitating business process reviews to identify requirements. The architect will work closely with clients to ensure successful deployments, improve agent experience and productivity, and educate on AWS value propositions, driving innovation in AI-powered customer service platforms.
Perks & Benefits
The role offers remote work flexibility within the United States, likely with standard tech benefits such as health insurance and retirement plans, though not explicitly stated. It provides opportunities for career growth by working on cutting-edge AI and generative AI technologies like Agentforce, in a collaborative, innovative culture focused on pushing boundaries and delivering impactful customer outcomes.
Full Job Description
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS, and Please mention the word **LOVING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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