Associate Creative Director, Customer Stories

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

The Creative Director for Customer Stories will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You’ll own the story bar, bringing narrative clarity, and filmmaker-level craft to every project.

Your job is to define the program’s creative principles, write the treatments, and direct a bench of filmmakers and animators. You’ll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B “customer stories.” You won’t be expected to be hands on with filming or editing, but you will be the one directing the work. You own the idea, the script, the casting, and the treatment.

As a creative leader, you’ll set the standard for how Ramp is represented to our customers, partnering across the business to ensure every project meets an exceptionally high bar for craft and storytelling.

What You'll Do

• Set the creative standard for Ramp's customer films and enforce it on every project

• Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story

• Develop and evolve the Ramp’s film series, continuing to build a recognizable body of work

• Direct the creative for Tier 1 brand films end-to-end: brief, casting, shoot direction, editorial, final cut

• Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers

• Govern the production tier system and establish the internal production kit

• Partner with Product Marketing on launch films and co-build stories filmed during the creation of new products

• Own scripting and narrative across the program — strong writing is a daily, hands-on part of the job

What You Need

• 7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work

• Strong writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft

• Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak

• Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently

• Experience building creative frameworks: production playbooks and brief templates

• Experience leading a team and producing a recognizable body of work

• Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)

• A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar

• Based in NYC or willing to relocate

Nice-to-Haves

• B2B or enterprise storytelling experience

• A network of editors, writers, and filmmakers you'd bring into our bench

• Documentary or editorial credits outside the brand world (festival, journalism, publishing)

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (80 days) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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