Vice President Customer Support
Role Overview
This is a senior-level Vice President role overseeing customer support operations for a global cloud infrastructure company. The hire will lead the customer support team, ensuring high-quality service and support across 185 countries, and drive initiatives to enhance customer satisfaction and operational efficiency. Responsibilities include managing support strategies, scaling operations, and impacting the company's mission to make cloud infrastructure accessible and reliable worldwide.
Perks & Benefits
The role is fully remote with benefits including 100% company-paid medical, dental, and vision insurance, a 401(k) match up to 4% with immediate vesting, and $2,500 annual professional development reimbursement. It offers 11 holidays, paid time off accrual with rollover, increased PTO at anniversaries, a paid sabbatical every 5 years, and an anniversary bonus, reflecting a supportive culture focused on employee well-being and long-term commitment.
Full Job Description
Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
Vultr Cares 100% company-paid insurance premiums for employee medical, dental and vision plans. 401(k) plan that matches 100% up to 4%, with immediate vesting. Professional Development Reimbursement of $2,500 each year. 11 Holidays + Paid Time Off Accrual + Rollover Plan. Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year.Please mention the word **KEENLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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