Vehicle Repair Assessor Philippines
Role Overview
This mid-level role involves assessing vehicle damage from customer-submitted photos and videos, determining repair eligibility for mobile cosmetic repair or traditional body shop, and preparing accurate repair quotes. You will allocate repairs to mobile technicians and collaborate with customer service and scheduling teams, ensuring fast turnaround times and detailed documentation in the CRM. The role requires independent work in a remote environment and direct impact on repair quality and efficiency for an Australian operations team.
Perks & Benefits
This is a full-time remote position based in the Philippines, supporting Australian operations, offering flexibility to work independently. The role provides exposure to an international team and the opportunity to apply automotive repair expertise in a growing company. Benefits may include competitive compensation and the chance to work with a specialized mobile repair business, though specific perks are not detailed.
Full Job Description
Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations.You will assess customer-submitted vehicle photos and videos, determine repair eligibility, prepare accurate repair quotes, and allocate repairs to our mobile repair technicians.This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs. Minimum 3 years' experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role.Strong knowledge of modern vehicle construction and repair techniques.Excellent understanding of cosmetic SMART repairs.Ability to determine what repairs can safely and effectively be completed by a mobile repair van.Ability to identify repairs that require workshop facilities or replacement parts.Experience preparing repair estimates and quotations.High attention to detail.Excellent written English.Strong computer skills.Ability to work independently in a remote environment.Responsibilities Assess vehicle damage from photos and videos submitted by customers.Identify repair methods suitable for mobile cosmetic repair.Determine when damage requires a traditional body shop rather than a mobile repair.Prepare accurate repair quotations using company pricing guidelines.Estimate labour times and material requirements.Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs.Identify pre-existing damage and multiple repair areas.Escalate complex repairs where required.Liaise with customer service, sales and scheduling teams.Maintain fast turnaround times while ensuring assessment accuracy.Keep detailed assessment notes within the CRM.Highly RegardedExperience with cosmetic/mobile repair businesses.Knowledge of Australian vehicle repair standards.Experience working with Australian customers.Please mention the word **ENCOURAGINGLY** and tag RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.