Technical Support Specialist
Role Overview
The Technical Support Specialist will be part of a help desk support team, responsible for assisting customers with troubleshooting hardware issues. This mid-level role requires communication skills and experience in desktop support, as the specialist will interact with customers daily and manage their inquiries through a ticketing system. The hire will play a crucial role in ensuring customer satisfaction and efficient problem resolution.
Perks & Benefits
This position offers a fully remote work setup, allowing for flexibility in work hours. The role is expected to provide opportunities for career growth within the technical support field. The company culture emphasizes calm and effective communication, which is essential for handling diverse customer interactions.
Full Job Description
Headquarters: 198 Hanover Street Manchester, NH 03104 URL: https://manchesterhousing.org/about/
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Technical Support Specialist Duties and Responsibilities
Help customers troubleshoot issues with their hardware Transfer customers to another department or specialist when necessary Order replacement products or components Track customers helped in our support database
Technical Support Specialist Requirements and Qualifications
Bachelor's degree in IT or computer science preferred Communication skills High computer proficiency Desktop support experience
To apply: https://weworkremotely.com/remote-jobs/manchester-housing-and-redevelopment-authority-technical-support-specialist
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