Technical Support Engineer
Role Overview
This is a senior-level DevOps Engineer role focused on customer engineering, involving direct interaction with platform teams and SREs to solve complex technical problems in observability. Day-to-day responsibilities include debugging OpenTelemetry issues, optimizing ClickHouse performance, troubleshooting Kubernetes deployments, and building automation tooling. The hire will scale technical operations and establish the customer engineering function from scratch, impacting global users of an open-source observability platform.
Perks & Benefits
The role is fully remote with no offices, offering flexibility in location. It provides a founding team member opportunity to build and lead the customer engineering function, with career growth into leadership as the company scales. The culture emphasizes open-source community engagement, global collaboration, and working on a high-impact dev infra product backed by YC and prominent VCs, with typical remote benefits like flexible hours and a supportive team environment.
Full Job Description
About SigNoz
SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.
30,000+ GitHub stars
900+ customers
8,000+ members in our Slack community
Why us?
Opportunity to work in a global dev infra product
Backed by YC and some of the prominent VCs in the Bay Area
We are completely remote. No offices
Founding team member opportunity - build customer engineering function from scratch
What we are looking for
This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.
We're looking for someone who is:
Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.
Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.
Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.
Strong communication skills - you will frequently go on call with users for debugging issues
Who would be a good fit
2+ years experience in DevOps or engineering roles working with production systems at scale
Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms
OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript
Customer-engineering mindset - enjoy helping other engineers solve technical problems
Who may not be a good fit
Candidates who are fresh out of college
Engineers who lack ownership
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