Technical Support Engineer, MX

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

The Role:

Arketa is seeking a customer-focused full stack-engineer. You'll join the team and demonstrate end-to-end ownership of investigating bugs, document and fix solutions with the customer in mind. You’ll work with teams based in U.S., Canada and Mexico.

This role is key to prevent churn and ensure our customers are getting the most of our software.

This role is hybrid 3x a week to our Mexico City office. English fluency is required.

Your 90 days:

• First 30 days: get familiar with our code-base and ramp-up on bug fixes

• 60 days - 90 days: interacting with customers within customer support channels; building tools to improve bug triage
  

What You’ll Do:

• 60% talking to customers and fixing either bugs or user experience edge cases

• 40% actually improving systems long term

• Triage, investigate, and resolve bugs reported by customers and the support team

• Own issues end-to-end: reproduce → diagnose → fix → validate → communicate

• Collaborate closely with Support to provide timely updates and clarity on issues

• Improve system reliability by identifying root causes (not just patching symptoms)

• Maintain high-quality standards (testing, edge cases, regressions)
  

What We’re Looking For:

• 2+ years experience as a software engineer

• Strong written and spoken English fluency

• Production experience in node.js and react/typescript

• Experience in fast moving environment, such as small companies or a start-up

• AI-tooling proficiency: AI as a force multiplier

• Eligibility to work out of our Mexico City office
  

Nice to have:

• Experience with global teams

• Python experience

• U.S-based startup exposure

What We Offer:

• Competitive Salary

• Unlimited PTO

• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary range is $45,000 - $60,000 USD, depending on experience and qualifications. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.