Technical Support Engineer
Role Overview
As a Technical Support Engineer at Intetics, you will be the first point of contact for customers needing technical assistance, primarily handling tier 1 issues related to software applications and systems. This junior-level role requires strong problem-solving skills and the ability to communicate effectively with customers. Your contributions will ensure customer satisfaction and a seamless support experience while participating in ongoing training to enhance your technical knowledge.
Perks & Benefits
This remote position allows you to work from various locations including Brazil, Poland, the Philippines, and Mexico, providing flexibility in your work environment. Intetics promotes a growth mindset and continuous learning, encouraging you to stay updated with the latest technologies. The company fosters a collaborative culture that values excellent customer service and proactive problem-solving, making it an ideal place for career development.
Full Job Description
Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and all-things-digital solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support.Responsibilities: Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone). Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems. Document and track customer interactions in the ticketing system, ensuring accurate and timely updates. Escalate complex issues to Tier 2 support or relevant technical teams as needed. Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process. Participate in training sessions to enhance technical knowledge and customer service skills. Stay up to date with product updates and changes to assist customers effectively. RequirementsMinimum 2+ years in a customer-facing technical roleBachelor s in Computer Science or Engineering (or equivalent)Analytical approach to problem-solving and critical thinkingBias for action and inherent curiosityGrowth mindset / continuous learning orientation Passionate about AI, agentic AI, LLMs, and automationExcellent oral and written communicationExperience working in a fast-paced environmentTechnical SkillsStrong understanding of APIs (REST, GraphQL, gRPC)Solid understanding of cloud foundations (AWS / Azure / GCP)Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering)Strong familiarity with authentication (SAML, OAuth, etc.)Experience with databases and data integration principles Knowledge / proficiency in JavaScript and CSS Experience troubleshooting technical issues (Postman, HAR files etc.)About the companyIntetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and all-things-digital solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.
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