Technical Support Engineer
Role Overview
This mid-level Technical Support Engineer role involves triaging and resolving technical support tickets from the Client Research Services team, escalating issues to Engineering when necessary, and collaborating cross-functionally with CRS, Engineering, and Product teams to improve internal tools and processes. Day-to-day, the engineer will streamline technical operations, reduce ticket resolution times, and increase service delivery scalability, impacting the efficiency and growth of Swayable's AI and data science platform.
Perks & Benefits
The role is remote-friendly, likely with flexible time zones given the SF-based company and remote job context, offering opportunities for career growth through cross-functional collaboration and mission-driven work in a fast-growing, 40-person team backed by top investors. Benefits include a dynamic culture focused on problem-solving and improving systems, with exposure to cutting-edge technology in AI and data science, though specific perks like health insurance or PTO are not detailed but can be assumed typical for tech roles.
Full Job Description
About Swayable
Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections).
Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.
Technology stack
Swayable uses Python (Numpy, Scipy, scikit-learn, Pandas, Celery, Flask), JavaScript (Vue.js, Node.js), MongoDB, and GraphQL.
About the role
Swayable is looking for a mission-driven, fast-learning, and solutions-oriented Technical Support Engineer to support the Client Research Services (CRS) and Technology teams. In this role, you will be the first line of technical support for internal teams, helping streamline technical operations, reduce ticket resolution times, and increase the scalability of our service delivery.
This role is perfect for someone who is excited by problem-solving, improving systems, and collaborating cross-functionally with CRS, Engineering and Product to improve internal tools and processes.
What you'll do:
Triage and resolve technical support tickets submitted by the Client Research Services (CRS) team Escalate issues to Engineering only when necessary, progressively reducing dePlease mention the word **READABLE** and tag RNzcuNzYuMTQuMTA1 when applying to show you read the job post completely (#RNzcuNzYuMTQuMTA1). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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