Technical Customer Success Manager
Role Overview
As a Technical Customer Success Manager at Tavus, you'll own the post-sales experience for strategic customers, leading onboarding, implementation, and ongoing adoption of the Conversational Video Interface platform. You'll troubleshoot technical issues, collaborate with Engineering and Product teams, and translate customer feedback into product insights. This mid-level role requires deep technical aptitude and a focus on driving long-term customer value.
Perks & Benefits
Tavus offers a remote-first work environment with a San Francisco-based team. You'll have the opportunity to work at the forefront of AI human simulation technology, backed by top-tier investors like Sequoia Capital. The role provides significant impact on product strategy and customer success, with potential for career growth in a Series B company. Typical benefits include competitive compensation, equity, and flexible time off.
Full Job Description
Technical Customer Success Manager
Location: San Francisco, CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems.
Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform.
You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of technical implementation, product strategy, and long-term customer success.
What You’ll Do
Develop a deep understanding of customer business objectives, use cases, and technical environments
Lead onboarding and implementation, ensuring a smooth and successful time-to-value
Drive ongoing adoption, engagement, and value realization across the customer lifecycle
Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
Serve as the primary technical point of contact for customers post-sale
Translate customer feedback into actionable insights for internal teams
Advocate for customer needs while balancing product and platform strategy
Build strong, long-term relationships with key stakeholders
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