Technical CRM Manager
Role Overview
The Technical CRM Manager at Quantum will manage and execute CRM strategies focused on optimizing existing campaigns and introducing innovative approaches to enhance engagement and performance. This mid-level role involves leading end-to-end CRM initiatives, including campaign management, A/B testing, and performance reporting, while collaborating with cross-functional teams to align with business objectives.
Perks & Benefits
Quantum offers a hybrid working model with three days in the office, private health care, and competitive salaries. Employees benefit from a market-leading training program, a company bonus scheme, and regular social events such as happy hours and team lunches. The culture values collaboration and knowledge sharing, providing an environment that supports professional growth and personal well-being.
Full Job Description
Our Company
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.
Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.
We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.
With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.
The Role
Our CRM team is growing and we'd love you to grow with us. We're looking for a Technical CRM Manager to join our team in London.
In this role you will be responsible for managing and executing our CRM strategy, balancing the optimisation of existing campaigns with the introduction of innovative new approaches to improve engagement and performance.
You'll lead the end-to-end management of CRM initiatives, from ideation and planning through to execution and analysis. Responsibilities include campaign management and execution, rigorous A/B testing, performance reporting to stakeholders across the business, and the continuous enhancement of our welcome journey.
Key Responsibilities
Develop and own end-to-end CRM campaigns to support customer retention, reactivation, and lifetime value
Identify and implement new CRM initiatives tailored to the needs of affiliate customers and partners
Collaborate with wider marketing, product, and affiliate teams to align CRM plans with broader business objectives
Plan, build, and deliver multichannel CRM campaigns (email, SMS, push notifications, in-app messaging) with a focus on relevance and performance
Manage the full campaign lifecycle including briefing, creative coordination, audience segmentation, setup, testing, deployment, and analysis
Foster a data-informed mindset within the team and embrace a rigorous test-and-learn methodology (such as A/B testing and control testing), with a commitment to capturing all insights to enhance future campaigns
Use performance insights to iterate on existing campaigns and experiment with new formats, channels, and personalisation tactics
Use data to inform segmentation strategies and customer lifecycle targeting
Troubleshoot issues, manage integrations, and help upskill junior team members on CRM best practices
Work cross-functionally with content, design, analytics, compliance, and affiliate teams to deliver effective and timely campaigns
Ensure all CRM activities comply with regulatory standards across all regions, maintaining a solid understanding of relevant licensing frameworks
About You
At least 3 years of experience working in CRM
Hands on experience with Salesforce Marketing Cloud (SFMC)
Working knowledge of HTML for email
Solid understanding of waterfall segmentation and suppression techniques for campaign audiences
Experience working with and monetising large databases of email addresses and phone numbers
Strong project management skills with the ability to take ownership end to end
Comfortable managing multiple priorities and adapting to changing requirements in a busy environment
Able to work to tight deadlines and deliver thoughtfully to meet stakeholder needs
Experience working in cross functional teams and building strong relationships across departments
Sound, logical and data informed in your decision making, with the commitment to see projects through to completion
Strong analytical skills and comfortable using complex data to draw clear conclusions
You do your best work as part of a team and enjoy sharing knowledge as much as gaining it
Comfortable navigating ambiguity and a fast moving environment
Excellent written and verbal English skills
Collaborative and grounded, you value others' perspectives and create space for them
What You’ll Get
Private Health Care (Bupa)
Hybrid Working (3 days in office)
Travel Insurance
Competitive Base Salary
Company Bonus Scheme
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference (previous destinations: Vienna, Bologna, Dubrovnik, Thessaloniki)
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks
What’s the next step?
Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.
If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at careers@quantum.media.
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