Technical Account Manager
Role Overview
This senior-level Technical Account Manager role combines account management and solution architecture, serving as the primary point of contact for customers to maximize ROI and address fraud, compliance, and payment needs. Day-to-day responsibilities include translating complex product problems into actionable solutions, building customer relationships, and collaborating with internal teams like risk analytics and data science. The hire will have a significant impact by proactively solving fraud typologies and driving long-term expansion for a growing customer success team in a remote-first environment.
Perks & Benefits
The role offers a remote-first culture with flexibility to work from anywhere, including home, beach, or cafe, without strict time zone constraints implied. Benefits include generous compensation with base pay, bonus, and equity, health insurance, 401k/RRSP matching, and stipends for home office setup, meals, social meet-ups, health, and learning. Career growth is supported in a fast-growing company with world-class professionals, emphasizing performance over hours and work-life balance with flexible paid time off.
Full Job Description
Who we are:
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location:
Remote- India
From Home / Beach / Mountain / Cafe / Anywhere!
We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role:
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you’ll be doing:
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients.
Provide strategic analysis and critical thinking as we plan long-term expansion.
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
You've domain experience in compliance, fintech, fraud or AML/KYC
Your analytical skills are second to none; you excel at number crunching and drawing insights
You are proficient in using business intelligence tools
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You have strong organisation and presentation skills for both virtual and in-person meetings with various stakeholders
You have previous customer-facing experience, preferably with a technical product
You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!
Compensation: Base pay range of ₹36,00,000 - ₹45,00,000 + bonus + equity with tremendous upside potential + Attractive benefits
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
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