Technical Account Manager
Role Overview
The Technical Account Manager acts as the dedicated technical lead for premium government clients, managing daily technical engagements, ensuring timely support, and providing proactive guidance aligned with the product roadmap. This senior-level role requires deep collaboration with the Customer Experience team to resolve complex issues and drive customer success.
Perks & Benefits
Remote work flexibility is implied, with a focus on high-impact customer relationships. The role offers career growth through exposure to government tech and product strategy. Benefits likely include standard tech perks like health coverage and professional development opportunities.
Full Job Description
Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences. Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.About the Role Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence. This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partnersPlease mention the word **ETHICAL** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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