Systems Engineer
Role Overview
This senior-level Systems Engineer role involves designing and automating IT systems, including macOS endpoint management, SaaS integrations, and cloud infrastructure in GCP. You'll work on scripting, policy enforcement, and access controls to scale internal operations, impacting security and efficiency at a company focused on identity verification. The position requires hands-on automation and mentorship within the IT team.
Perks & Benefits
The job is fully remote with benefits like medical, dental, vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, and a professional development stipend. While time zone expectations aren't specified, typical remote tech roles may involve flexible hours or collaboration across zones. The culture emphasizes automation-first thinking and growth in a fast-paced environment.
Full Job Description
About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We’re growing rapidly and looking for exceptional people to join us!
About the role
As a Systems Engineer at Persona, you'll be the technical backbone of our IT organization — designing the systems, automations, and infrastructure that scale our internal operations. This isn't a help desk role with a fancy title: you'll write scripts, architect endpoint management workflows, and ship automation that meaningfully moves the needle. What sets this apart is the chance to define technical standards at a company where identity, security, and operational trust are core to the product itself. This role is based in San Francisco.
What you'll do at Persona
Own our macOS endpoint management program end-to-end — zero-touch provisioning, policy enforcement, and detection/remediation scripting via Jamf, Fleet, or equivalent
Architect and ship automation across our identity and SaaS stack (Okta Workflows, APIs, Bash/Python scripting)
Design and maintain scalable, policy-driven access controls and lifecycle automation across the organization
Design, deploy, and manage IT-owned services in GCP using existing cloud foundations
Administer and integrate our SaaS ecosystem — SSO (SAML/OAuth), configuration, lifecycle management, and license governance
Act as an escalation point for complex systems issues
Create documentation and runbooks that increase durability and reduce operational toil
Mentor teammates and drive automation-first thinking across the IT function
What you'll bring to Persona
5+ years in IT systems or infrastructure roles, with clear examples of building and automating - not just operating platforms
Strong hands-on macOS management experience (policies, scripting, workflows, not just UI administration)
Proficiency in Bash, Python, or similar scripting languages, with automation you’ve shipped and maintained
Deep experience with Okta beyond user administration. Workflows, integrations, and policy design
Strong understanding of SSO protocols (SAML, OAuth) and lifecycle management patterns
Comfort operating cloud infrastructure with Terraform (GCP preferred)
Solid understanding of how modern internet infrastructure works — DNS, HTTP, APIs, webhooks, authentication flows, and network fundamentals.
A builder mindset. Your instinct is to automate and improve systems, not repeat manual work
Nice to haves
Experience with GitOps or declarative approaches to device management
Experience deploying and operating internal services using containers (e.g., Kubernetes)
Experience with infrastructure-as-code tools (e.g., Terraform)
Experience evaluating and operating self-hosted alternatives to SaaS tools
Full-time Employee Benefits and Perks
For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
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