= Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You ll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.= What's in it for you:Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shiftsWork hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking Is that you?2+ years of experience in IT support and incident managementHands-on experience troubleshooting hardware, operating systems, networks, and web applicationsSolid Linux and Windows administration skills (services, networking, logs, performance)Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog)Familiar with cloud platforms (AWS, Azure) core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling.Understanding of web application architecture and servers (Apache, NGINX, IIS)Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls)Intermediate+ English level (verbal and written)Excellent communication, collaboration, and documentation skillsFlexibility and adaptability in a 24/7 support environmentAbility to follow processes consistentlyAbility to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflowsAnalytical mindset and logical approach to troubleshootingDesirable:Familiarity with Prometheus, Grafana, and PagerDutyExperience with Jira and ConfluenceExperience with MongoDB and container management tools (k8s, Docker)Understanding of cloud-based infrastructure principles>Key responsibilities and your contribution In this role, you ll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You ll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.Provide technical support for client applications, including incident response, troubleshooting, and escalation when requiredInvestigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring dataMonitor system health and performance using DataDog and LogicMonitorConfigure and maintain DataDog monitors, dashboards, and alertsSuggest improvements to application performance and reliability based on analysisShare timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions< What's working at Dev.Pro like? Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone no matter your background< We are 99.9% remote you can work from anywhere in the world<4 Get 30 paid days off per year to use however you like vacations, holidays, or personal time 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months= We pay in U.S. dollars and cover all approved overtime=ӠJoin English lessons and Dev.Pro University programs, and take part in fun online activities and team-building eventsOur next steps: Submit a CV in English Intro call with a Recruiter Interview OfferInterested? Find out more:=How we work= LinkedIn Page= Our website =IG Page About the companyAt Dev.Pro, we partner with businesses worldwide, from startups to Fortune 500 companies across fintech, retail, hospitality and beyond. With a remote first mindset and a team in 55+ countries, we focus on aligning technical expertise with client needs, communicating clearly, and staying adaptable as priorities shift. This commitment to ownership and flexibility helps us create lasting partnerships so you can focus on what you do best.
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Systems Analyst
Brazil, Colombia, Argentina
full_time
Brazil, Colombia, Argentina
Role Summary
As a Systems Analyst at Dev.Pro, you will be part of a 24/7 support team responsible for ensuring the stability and performance of client applications and infrastructure. Your day-to-day tasks will involve responding to incidents, troubleshooting issues in various environments, and collaborating with teammates to provide timely updates. This is a mid-level role that offers the opportunity to impact the performance and reliability of critical systems.
Benefits & Culture
Dev.Pro offers a fully remote work environment with 30 paid days off per year, flexible 8-hour shifts, and partially covered health insurance after probation. The company emphasizes a culture of fairness, inclusivity, and continuous learning, providing opportunities for English lessons and career development through Dev.Pro University programs. Additionally, employees can participate in team-building events and receive wellness bonuses.