Support System Administrator
Role Overview
This role provides IT support to remote and on-site employees, managing user accounts, system access, and equipment provisioning. As a mid-level Support System Administrator, you will troubleshoot hardware/software issues, maintain IT documentation, and assist with cloud access management (AWS, GCP, Azure). You will work closely with the IT team to improve infrastructure and security, ensuring smooth operations across the organization.
Perks & Benefits
Playson offers a competitive EUR salary with a quarterly bonus system, flexible schedule, and unlimited vacation and sick leave. Remote work is fully supported with modern hardware provided, and there is a budget for professional learning. The company also provides medical insurance and encourages career growth through exposure to various tools and security topics.
Full Job Description
About the Role
We are expanding the internal IT function and hiring Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.
Key Responsibilities
Provide IT support to employees (remote and on-site)
Manage user accounts, permissions, and system access
Handle onboarding and offboarding from the IT side
Prepare and configure employee workstations
Manage IT equipment procurement, delivery, and inventory
Troubleshoot hardware, software, and system issues
Maintain IT documentation and asset records
Support internal tools (Google Workspace, Atlassian, GitHub)
Assist with cloud access management (AWS / GCP / Azure basics)
Participate in IT infrastructure and security improvements
Requirements
3+ years in IT support / Service Desk / system administration
Experience with access management, onboarding, equipment provisioning
Experience supporting macOS and Windows
Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
Experience with ticketing systems
Basic understanding of cloud platforms (AWS / Azure / GCP)
Basic understanding of GitHub access management
Experience maintaining documentation
Ukrainian required, basic English
Nice to have
Experience with MDM solutions
Experience with VPN or LDAP
Administration experience in Atlassian, GitHub, AWS
Interest or experience in security topics (Zero Trust, access control, endpoint security)
What We Offer
Competitive Salary
Quarterly Bonuses
Unlimited Paid Time Off
Unlimited Paid Sick Leave
Remote & Flexible Working
Private Medical Insurance
Financial Support for Life Events
Professional Development Budget
International Exposure
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
HR Interview
Technical Interview
Final Interview
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