Support Specialist
Role Overview
As a Support Specialist at Vayu Finance, you will play a crucial role in ensuring customer satisfaction by providing technical support and enabling customers to configure their billing workflows. This part-time position is suited for someone with 2+ years of experience in a SaaS or fintech environment, working closely with Product, Engineering, and Customer Success teams to resolve issues and validate configurations.
Perks & Benefits
This remote position offers flexibility in working hours, with a focus on the EST time zone. Working in a fast-paced startup environment, you'll have the opportunity for career growth and to develop your skills in the fintech sector. The company culture emphasizes collaboration and innovation, providing a supportive atmosphere for professional development.
Full Job Description
Headquarters: USA URL: http://www.withvayu.com
About the Role We re looking for a technically minded Support Specialist with a background in finance or accounting to join our growing team. You ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.You ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.
Key Responsibilities
Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.
Customer Enablement - Understand customers pricing, billing, and revenue models to configure Vayu accordingly.
Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.
Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.
Location: Remote - EST Department: Customer Success / Operations Position: Part-time
Requirements
+2 years of experience in a technical support, implementation, or customer success role in a SaaS or fintech company.
Strong understanding of billing, subscriptions, or revenue management workflows.
Excellent troubleshooting, problem-solving, and communication skills.
Detail-oriented, organized, and comfortable in a fast-paced startup environment.
Nice to Have
Familiarity with accounting or revenue recognition principles (ASC 606).
To apply: https://weworkremotely.com/remote-jobs/vayu-finance-support-specialist
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