Support Specialist

Position Summary:The Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on-call rotation for after hour and weekend support escalation. This position will be located either at headquarters in Kennewick, WA, or remote. Key Functions\Responsibilities:Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operationCommunicate solutions/resolutions/answers in a timely mannerMake customer follow-up callsEffectively troubleshoot computer, software, and networking issuesDevelop expert level knowledge of the Cadwell product linesOther job duties as requested, directed, or assignedEducation/Experience:Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical requiredAssociates or Bachelor’s degree in a neurodiagnostic field or accredited program desiredRegistered Technologist in good standing preferredBackground in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalentAt least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferredSkills/Job Knowledge/Abilities:Computer proficiency is essential. Familiar with computer operations, including applicable software platforms and networking, and hardwareBasic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desiredRequires excellent communication skills and the ability to work effectively with customers and team members.Please mention the word **PAMPERS** and tag RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMzo3ZjU5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.